{"id":1019,"date":"2026-09-19T17:26:35","date_gmt":"2026-09-19T15:26:35","guid":{"rendered":"https:\/\/playajoyel.com\/?page_id=1019"},"modified":"2026-09-29T10:21:17","modified_gmt":"2026-09-29T08:21:17","slug":"reservation-and-cancellation-conditions","status":"publish","type":"page","link":"https:\/\/playajoyel.com\/en\/condiciones-de-reserva-y-cancelacion\/","title":{"rendered":"Reservation and cancellation conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1019\" class=\"elementor elementor-1019\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8827c2 e-grid e-con-boxed e-con e-parent\" data-id=\"d8827c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-503a649 e-con-full e-flex e-con e-child\" data-id=\"503a649\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84192b7 elementor-widget elementor-widget-heading\" data-id=\"84192b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Reservation and cancellation conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac43b18 e-flex e-con-boxed e-con e-parent\" data-id=\"ac43b18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c1aeb43 e-con-full e-flex e-con e-child\" data-id=\"c1aeb43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79603e1 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"79603e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/playajoyel.com\/wp-content\/uploads\/2026\/09\/2026-COND-RESERVA-Castellano-1.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"ti-arrow-top-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Reservation conditions in Spanish<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69a5703 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"69a5703\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/playajoyel.com\/wp-content\/uploads\/2026\/09\/2026-COND-RESERVA-Castellano-1.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"ti-arrow-top-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">  (pending) booking terms and conditions in English<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b172f34 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"b172f34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/playajoyel.com\/wp-content\/uploads\/2026\/09\/2026-COND-RESERVA-Castellano-1.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"ti-arrow-top-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">(pending) Booking conditions in French<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7751054 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7751054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a16dac elementor-widget elementor-widget-heading\" data-id=\"0a16dac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do you need to cancel your reservation?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e316b9 elementor-widget elementor-widget-text-editor\" data-id=\"3e316b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cancellations must be requested in writing to the e-mail: info@playajoyel.com<\/p><p><strong>Regarding Camping Playa Joyel:<\/strong>\u00a0In the event that we are forced to cancel a reservation due to force majeure or if the reservation does not meet the reservation conditions stipulated, the customer will receive a refund of the amount paid.<\/p><p><strong>Regarding the customer:<\/strong><\/p><ul><li>Mobile Home Reservation: Cancellation more than 21 days before the scheduled arrival date means the refund of the total amount paid as deposit minus 50 \u20ac in administrative costs. Cancellation of the reservation within 21 days before the arrival date means the loss of the total amount paid as deposit.<\/li><li>Reservation Cancellation: Cancellation more than 7 days before the scheduled arrival date means the refund of the total amount paid as deposit minus 50 \u20ac in administrative fees. Cancellation of the reservation within 7 days before the arrival date means the loss of the total amount paid as deposit.<\/li><\/ul><ul><li><strong>Special Non-Refundable Rates:\u00a0<\/strong>If you have booked a special Non-Refundable rate, the customer will not receive any refund of the payment made in the event of cancellation. The cancellation fee is 100% of the payment, as agreed by the customer at the time of booking.<\/li><\/ul><p>\u00a0<\/p><p><strong>CONDITIONS FOR MODIFICATION<\/strong><\/p><ul><li>Any modification to the contract must be requested in writing by the contracting party to the email address\u00a0<a href=\"mailto:info@playajoyel.com\">info@playajoyel.com<\/a>. The request for modification will be evaluated and you will be given a written response if the modification has been accepted.<\/li><li>Modifications to the dates of the stay or to the category that result in a reduction in the value of the contracted stay will only be accepted up to 45 days before the date of arrival. In the case of an increase in the amount of the stay, payment of the difference of the deposit will be required.<\/li><li>Any modification of the contracted stay dates or the accommodation category or elements subject to a fee\u00a0<u>it means the application of the price in effect at the time of the modification<\/u><u>.<\/u>\u00a0The customer's decision not to use up the time of the contracted stay will not entitle them to any refund or compensation for the price paid.<\/li><\/ul><p>\u00a0<\/p><p>** We strongly recommend that you take out the cancellation and interruption insurance offered to you at the time of booking on our website\u00a0<strong>www.playajoyel.com<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Condiciones de reserva y cancelaci\u00f3n Condiciones de reserva en castellano (pendiente) booking terms and conditions in english (pendiente) Conditions de r\u00e9servation en fran\u00e7ais \u00bfNecesita cancelar su reserva? Las cancelaciones deben solicitarse por escrito al e-mail: info@playajoyel.com Con respecto a Camping Playa Joyel:\u00a0En caso de vernos obligados a cancelar una reserva por motivos de fuerza mayor [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1019","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/playajoyel.com\/en\/wp-json\/wp\/v2\/pages\/1019","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/playajoyel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/playajoyel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/playajoyel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/playajoyel.com\/en\/wp-json\/wp\/v2\/comments?post=1019"}],"version-history":[{"count":10,"href":"https:\/\/playajoyel.com\/en\/wp-json\/wp\/v2\/pages\/1019\/revisions"}],"predecessor-version":[{"id":1241,"href":"https:\/\/playajoyel.com\/en\/wp-json\/wp\/v2\/pages\/1019\/revisions\/1241"}],"wp:attachment":[{"href":"https:\/\/playajoyel.com\/en\/wp-json\/wp\/v2\/media?parent=1019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}