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Reservation and cancellation conditions

Reservation conditions in Spanish
(pending) booking terms and conditions in English
(pending) Booking conditions in French

Do you need to cancel your reservation?

Cancellations must be requested in writing to the e-mail: info@playajoyel.com

Regarding Camping Playa Joyel: In the event that we are forced to cancel a reservation due to force majeure or if the reservation does not meet the reservation conditions stipulated, the customer will receive a refund of the amount paid.

Regarding the customer:

  • Mobile Home Reservation: Cancellation more than 21 days before the scheduled arrival date means the refund of the total amount paid as deposit minus 50 € in administrative costs. Cancellation of the reservation within 21 days before the arrival date means the loss of the total amount paid as deposit.
  • Reservation Cancellation: Cancellation more than 7 days before the scheduled arrival date means the refund of the total amount paid as deposit minus 50 € in administrative fees. Cancellation of the reservation within 7 days before the arrival date means the loss of the total amount paid as deposit.
  • Special Non-Refundable Rates: If you have booked a special Non-Refundable rate, the customer will not receive any refund of the payment made in the event of cancellation. The cancellation fee is 100% of the payment, as agreed by the customer at the time of booking.

 

CONDITIONS FOR MODIFICATION

  • Any modification to the contract must be requested in writing by the contracting party to the email address info@playajoyel.com. The request for modification will be evaluated and you will be given a written response if the modification has been accepted.
  • Modifications to the dates of the stay or to the category that result in a reduction in the value of the contracted stay will only be accepted up to 45 days before the date of arrival. In the case of an increase in the amount of the stay, payment of the difference of the deposit will be required.
  • Any modification of the contracted stay dates or the accommodation category or elements subject to a fee it means the application of the price in effect at the time of the modification. The customer's decision not to use up the time of the contracted stay will not entitle them to any refund or compensation for the price paid.

 

** We strongly recommend that you take out the cancellation and interruption insurance offered to you at the time of booking on our website www.playajoyel.com

Equipment included in the accommodations

Our accommodations are equipped for cooking and for everyday use. Each one includes:

  • Kitchen: 2 pots, 2 saucepans, cutlery, plates, glasses, breakfast cups, serving dish, serving board, cutting board, kitchen knife, bread knife, kitchen scissors, corkscrew, squeezer, soup pot, pasta strainer, microwave and drip coffee maker.
  • Living room and rest area: TV and a blanket per bed.
  • Exterior: covered terrace, garden table and chairs, two sun loungers and a clothesline.
  • Cleaning and safety: Welcome kit (rags, towel, trash bag, one-use dishwasher detergent and a roll of toilet paper), broom and bucket, broom and dustpan, and fireproof blanket.

 

They do not include a toaster, juicer, blender, slow cooker or barbecue. Neither do they include sheets, towels or kitchen towels, which can be rented at the campsite.